Online Education: Operations Manager (JB287) | Global Organisation
Kontak Recruitment
Sandton, Gauteng
Posted 15 September 2020

Job Details

Job Description

Operations Manager (JB287)
Salary: R35 - 45 000 per month 
Benefits: Medical Aid
Working Hours: 08:00 - 17:00 (Flexible
Location: Bryanston, Johannesburg

Global teaching centre is seeking an Operations Manager to oversee all aspects of the teaching schedules for their online teaching team.  With over 25 000 hours of online teaching services provided monthly by approximately 250 teachers, with an expected growth of 200 additional freelance teachers in 2021, a candidate with exceptional organisational skills and the ability to multi-task is required.

This opportunity will put you at the forefront of an industry that is experiencing massive growth, exposing you to developing technologies and the chance to work with people from around the globe.  In addition to all of this, you will be working in a noble profession where you will be making a positive impact in peoples lives, helping to provide them with the tools they need to reach their personal goals.

Key Responsibilities:

Schedule Management

  • Weekly assignment of classes and hours of work for both in-centre and freelance teachers
  • Communicate and Coordinate with the Operations Teams in Switzerland and Shanghai
  • Work closely with the Academic teams to prioritize special projects and Academic initiatives
  • Analyze KPI results and schedule date to communicate forecast and needs to the internal Recruitment teams
  • Be accountable for center wide operational KPI’s and targets

Schedule Support

  • Manage and execute leave applications with the Teacher Operations team
  • Manage shift changes with the Teacher Operations and Center Management teams
  • Manage ad hoc schedule changes (illness, emergencies, international support, special teams, etc.)

Support Special Projects

  • Work with international centers and manage the local team to provide schedule support
  • Manage special projects and training needs in conjunction with the Academic and Teacher Ops team
  • Manage the impact of ASOT projects and training on the local schedule
  • Work together with an academic support team to ensure adequate support and remediation plans for teachers

Teacher satisfaction and retention

  • Facilitate Employee Wellness survey, review data and adjust working conditions based on the response
  • Track teacher retention and attrition data
  • Grow teacher satisfaction and retention

Minimum requirements

  • Exceptional attention to detail
  • Proven competence in Operations Management
  • Excellent people management skills
  • Native or near-native level of fluency in English
  • Must have a minimum of advanced Excel, experience in PowerBI for reporting purposes and Salesforce desired