Call Centre Agent (JB264)
Kontak Recruitment
Johannesburg, Gauteng
Contract
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Posted 31 July 2020

Job Details

Job Description

Call Centre Agent (JB264)

Marshalltown

R6000 per month

 

3 Month Contract with the view of permanent

 

Grade 12

Insurance call centre experience

 

Inbound

Answer phones professionally

Respond to customer inquiries

Research info

Handle and resolve customer complaints

Provide customers with product and service information

Capture customer details to confirm policies

Identify and escalate priority issues

Provide personalized customer service of high level

Route calls to appropriate resource

Follow up customer calls where necessary

Follow up calls of clients with clerical duties and liaising with other departments

 

Outbound

Contact customers by phone

Deliver prepared scripts to obtain necessary info from customer and impart info to customer

Describe and explain terms and conditions of products and services

Respond to questions

Capture customer details to confirm policies

Obtain customer information

Data entry and maintenance of customer or potential customer databases

Provide personalized customer service, follow up on initial contracts and follow up calls of client with clerical duties and liaising with other departments